Privacy Policy
This Privacy Policy explains how Gene Style Limited, trading as Lora Gene, uses and protects any information you provide when using www.loragene.com (the “Website”).
We are committed to protecting your privacy and handling your personal data transparently and securely. This policy may be updated from time to time, and we encourage you to review it periodically.
Who We Are
This Website is operated by Gene Style Limited.
Registered and correspondence address:
Gene Style Limited
124–128 Barlby Road
Pall Mall Deposit Building
Unit 31
London W10 6BL
United Kingdom
For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we are the data controller.
Any questions regarding this policy or your personal data should be addressed to:
[email protected]
Scope of This Policy
This Privacy Policy applies to personal data collected through our Website, including when you browse the Website, place an order, contact us, or subscribe to communications.
By using the Website, you acknowledge this policy.
Information We Collect
We collect personal data only where it is necessary and relevant, including name, email address, telephone number (optional), billing and delivery address, and order and transaction details.
You typically provide this information when placing an order, contacting us, or subscribing to communications.
We do not knowingly collect data from individuals under 18.
Payment Information
We do not store or have access to your full payment details. Payments are processed securely by trusted third-party payment providers, including Stripe and Klarna. These providers handle your payment data in accordance with their own privacy policies and applicable data protection laws.
We may share limited personal data with payment providers solely for the purpose of processing payments.
Technical & Usage Data
We collect non-identifying information automatically, including IP address (anonymised where possible), browser type, device information, pages visited, and interactions.
This data is used for analytics, performance monitoring, and Website improvement and does not personally identify you.
How We Use Your Information
We process personal data lawfully under UK GDPR for the following purposes:
-to fulfil and manage orders;
-to provide customer support;
-to communicate about your order or account;
-to improve our Website and services;
-to comply with legal obligations.
Where legally permitted, we may contact existing customers with information about similar products. You can opt out at any time.
We send marketing communications only where you have consented.
Disclosure of Your Information
We may share your data with trusted third parties strictly where necessary, including payment processors, shipping and logistics partners, and IT and website service providers.
All such parties are required to process data securely and only for agreed purposes.
We do not sell your personal data.
We may disclose data where required by law, regulation, or legal process.
International Data Transfers
Your personal data may be transferred outside the UK or EEA where necessary to provide our services, for example through cloud hosting or international delivery.
Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, and operational requirements.
Your Rights
Under UK GDPR, you have the right to access your personal data, correct inaccurate data, request deletion of your data, restrict or object to processing, withdraw consent for marketing, and request data portability.
Requests can be made at any time by emailing [email protected].
We respond within one month.
Security
We implement appropriate technical and organisational measures to protect your data. However, no internet transmission is completely secure, and data transmission is at your own risk.
Cookies
Our Website uses cookies to improve functionality and user experience.
Cookies help us understand how visitors use the Website and allow us to improve performance. You can manage or disable cookies via your browser settings, though this may affect site functionality.
Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies separately.
Changes to This Policy
We may update this Privacy Policy from time to time. The most recent version will always be available on our Website.
Contact
If you have any questions or concerns regarding this Privacy Policy, please contact us at [email protected] or by post at:
Gene Style Limited
124–128 Barlby Road
Pall Mall Deposit Building
Unit 31
London W10 6BL
United Kingdom